Refund policy

Return Policy
• Returns are accepted for store credit or exchange only within 14 days of purchase with receipt.

• Items must be unworn, unwashed, and in original condition with tags attached.

• Caps must be returned in original condition.

• All sale items are final sale.

• Gift cards are non-refundable.

• We reserve the right to refuse returns or exchanges that do not meet these conditions.

 

How to Start a Return
To request a return or exchange, please contact us at
customersupport@raylorbrand.com

If your return is approved, we will provide instructions and a return shipping label.

Returns must be sent to:
190 Center Street, Suite 106
New Braunfels, TX 78130

Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 3 days of delivery so we can evaluate the issue and make it right.

Non-returnable items 
The following items are not eligible for return or exchange:

• Sale or discounted items

• Gift cards

• Custom or personalized items

Exchanges
If you need a different size or item, please contact us to initiate an exchange. Exchanges are subject to inventory availability. If the requested item is unavailable, store credit will be issued.

European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with applicable EU consumer protection laws. Items must be unworn, unused, with tags attached, and in original packaging. Proof of purchase is required.